IT Operations Officer P2 – Bujumbura, Burundi

World Food Programme

Publié il y a 5 mois


The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.


The IT Operations Officer is expected to work with minimal supervision but under the broad technical guidance of the Regional IT Officer and endeavour to meet specific objectives set by his/her administrative supervisor (Country Director or Deputy Country Director). He or she:

  • Provide guidance to junior staff to ensure that Country Office objectives are achieved.
  • Is responsible for a broad range of daily activities, analytical work and deliver technical support by modifying existing systems, and resolving straightforward issues/problems.
  • Develop and/or support the usage of systems and applications, data and databases.
  • Is responsible for adherence to corporate IT policies and standards in the local context.


To deliver efficient and effective IT and Telecommunications (TC) services, contributing to sound, innovative solutions that enable staff to deliver on the Country Strategic Plan, in line with WFP’s strategy.

KEY ACCOUNTABILITIES (not all-inclusive)

  1. Manage the IT Unit and lead it towards the delivery of quality IT services;
  2. Contribute to the development of plans and budgets, and manage the deployment of IT/TC systems aligned with business needs, in accordance with WFP corporate standards;
  3. Operationalize emergency plans and deliver the required support for the Burundi emergency response;
  4. Monitor and maintain IT/TC systems and networks, ensuring appropriate data security and access controls considering both local and wide area network issues, with specific attention to network security, and supporting users to get maximum benefits from these;
  5. Install and configure new computer hardware for improving and upgrading system performance; contribute to technology upgrades as required;
  6. Contribute to technical specifications and tender documents that support the procurement of IT/TC equipment and services at minimum cost, in line with WFP rules and regulations;
  7. Collate and analyse data to contribute to the preparation of accurate reports on IT/TC activities, investments and costs, identifying ideas to increase cost-efficiencies where possible;
  8. Maintain and develop technical expertise and understanding of industry developments;
  9. Provide advice to managers and users, understanding and resolving issues, and ensuring IT policies, procedures, systems and tools are correctly applied to support them;
  10. Guide and supervise more junior staff, acting as a point of referral and supporting them with more complex analysis and queries;
  11. Contribute to the capability building of staff through the review and/or design of appropriate training programs aimed at developing skills/knowledge in IT and Telecommunications;
  12. Coordinate with other UN agencies to align activities and maximise possibilities of interagency collaboration in the field of IT and TC;
  13. Interact effectively with internal and external colleagues and user groups to understand their needs and provide appropriate technical support;
  14. Follow standard emergency preparedness and contingency planning practices to ensure WFP can maintain basic IT services and/or quickly respond and deploy resources to affected areas at the onset of a crisis;
  15. Other as required.



Advanced university degree in Computer Science or other relevant field from an internationally or nationally recognized university, or First University degree with an ICT related professional qualification/certification.


Fluency (level C) in written and spoken English and French languages.

Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or WFP’s working language, Portuguese;


  • At least three years of relevant postgraduate professional experience;
  • Has coordinated and managed small or medium projects at HQ or Field Office;
  • Has assisted in change management procedures, activities and processes at HQ or field Office;
  • Has assisted in establishing standards and protocols for service excellence within own domain or at a HQ or Field Office;
  • Has successfully performed installation or testing of new hardware for improving or upgrading systems performance;
  • Has proven experience analysing service management results and developing service enhancement recommendations;
  • Has keen ground-level experience implementing IT and TC systems in emergencies.


Knowledge of UN or international NGO operations in Burundi and/or sub-Saharan Africa is an advantage.


WFP offers a competitive compensation package which will be determined by the contract type and selected candidate’s qualifications and experience.

Please visit the following websites for detailed information on working with WFP. Click on: “Our work” and “Countries” to learn more about WFP’s operations.


July 2, 2018

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